Response times and channels
How long it takes before a contact gets a reply, and on which channels.
Free audit · first 10 companies
Find out where you are losing customers.
I analyse how you handle contacts today, from the first message to the sale, and show you where they get lost. You get a written report and a meeting, in 1‑2 weeks.
Free for the first 10 companies, until 31 December 2026. In exchange I ask for the data needed for the analysis and your consent to use the case as an example.
Selected projects
- ISM AcademyAI-powered lead management system
- Torneo Mondialito per la PaceBrand identity
- Voci dal MondoBrand identity
- Afro Excellence AwardsBrand identity
- MBS HotelBrand identity
What I analyse
8 areas, from first contact to sale.
I don't just look at the tools: I look at how you use them, who replies and how fast.
CRM and automations
How the CRM is set up and which steps are still done by hand.
Reporting
Whether your reports really tell you how many leads come in and how many are lost.
Team skills
Whether the people handling contacts can use the tools you have.
Acquisition channels
Where contacts come from and which ones bring customers.
Brand, target and product
Whether your message speaks to the right people.
Awareness and communication
How people see you when they find you for the first time.
Lead quality
How many contacts are good, how many are not, and why.
Four steps, one report.
- 1Book the callPick a time. We get to know each other and I learn how you work today.
- 2I collect the dataYou give me access to the information needed for the analysis.
- 3I analyseI study where contacts are lost and why.
- 4Report + meetingYou get a written report and we go through it together.
Who it's for
E-commerce and B2C companies with many enquiries.
You already have a CRM, social media and a website, but you don't know how many contacts you lose, or where. I also work with schools, training centres and sports organisations.
Franck
CRM and Web Marketing consultant, trainer. Based in Perugia, Italy.
About me →
Frequently asked questions
Why is the audit free?
I am building my first case studies. For the first 10 companies, until 31 December 2026, the audit is free in exchange for the data needed and your consent to use the case as an example.
Do I have to buy something after the audit?
No. You get the report and you decide whether to work together.
What do I need to do?
An initial call, access to the data needed for the analysis, and the final meeting to discuss the report.
What happens after 31 December 2026?
The audit is still available, as a paid service.
Book the audit
Stop losing customers.
I show you where your leads are lost and what to do about it, with a written report and a meeting. Free for the first 10 companies, until 31 December 2026.