Slow replies
Enquiries wait hours for an answer, especially out of hours. People who wait often go elsewhere.
Lead management for e-commerce and B2C
A CRM alone won't manage your leads.
You need a tailored ecosystem. With EAGLE I connect funnel, CRM, automations and the AI agent CLAUS on WhatsApp, and I train your team to run it.
Free for the first 10 companies, until 31 December 2026. Written report + meeting, in 1‑2 weeks. Prefer email? franckconsulting@hotmail.com
Team training at every stage
Based in Perugia, Italy
FranckCRM & Web Marketing ConsultantSelected projects
- ISM AcademyAI-powered lead management system
- Torneo Mondialito per la PaceBrand identity
- Voci dal MondoBrand identity
- Afro Excellence AwardsBrand identity
- MBS HotelBrand identity
The problem
Many companies lose customers without noticing.
You already have a CRM, social media and a website. The problem is how they are used, and how many contacts slip away along the way.
CRM and automations
The CRM is poorly set up and automations are missing: follow-ups depend on someone's memory.
Reporting and team
Missing or wrong reports, and a team that can't use the systems. So you don't know how many leads you lose, or where.
Services
Diagnosis, system, training.
First I find where you lose customers. Then I build the system. Meanwhile, I train your team.
Lead audit Free for the first 10 companies · until 31/12/2026
Analyse. Measure.Where you lose leads: response times and channels, CRM, automations, reporting, team and contact quality. Written report + meeting, in 1‑2 weeks.
EAGLE Ecosystem
The tailored system to manage your leads.
A CRM alone is not enough. EAGLE connects every step, from first contact to sale, and your team learns to run it.
From €1,500 · initial setup + monthly fee for CLAUS
Start with the audit- 01Customer JourneyI map the customer's path, from first contact to purchase.
- 02Sales FunnelI build the pages and steps that turn contacts into customers.
- 03All-in-one CRMAll your contacts in one place, set up around the way you sell.
- 04AI agent CLAUSReplies to and follows up contacts on WhatsApp at any hour, qualifies leads, books calls and sends reminders. Collects contacts from forms, WhatsApp, Instagram, TikTok and Facebook and hands them to the right person.
- 05Workflow AutomationAutomatic follow-ups, reminders and reports: nothing depends on memory any more.
OCO training
Learn. Apply.OMI Channel Optimization, for companies, entrepreneurs and training providers: build and optimise your channels. Webinars, on-demand and in-company training.
Method
Method first, then technology.
Four phases. Team training runs through all of them: you learn while the system is being built.
Phase 01 · Audit
Find where you lose leads and opportunities.
I analyse response times and channels, CRM and automations, reporting, team skills and acquisition channels. You get a written report and we go through it together.
Team training runs through all four phases.
Start with the audit
Who I work with
E-commerce and B2C with many enquiries every day.
Companies that sell to consumers. The owner or manager decides, and wants to know where contacts are being lost.
Focus · Online
E-commerce
Online shops that get questions and requests every day and need to reply fast.
Book the auditFocus · B2C
High lead volume
Companies that sell to consumers and receive many enquiries: every hour of delay counts.
Book the auditEducation
Schools and centres
Driving schools, language schools and private academies with strong student demand, including international students.
Book the auditSport
Gyms and clubs
Gyms, sports centres and individual disciplines that handle sign-ups and trial sessions every week.
Book the auditTraining providers, companies and entrepreneurs: I also work as an external trainer on AI, marketing and lead management.
Training →Book the audit
Stop losing customers.
I show you where your leads are lost and what to do about it, with a written report and a meeting. Free for the first 10 companies, until 31 December 2026.
